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Fantastic Service.

Story from nhs.uk

"Fantastic Service."

About: Southmead Hospital

My wife called 111 for medical advice and they advised Hospital treatment and they were sending an Ambulance.

The Medics arrived about 10 minutes later and were very thorough and professional. At Southmead Hospital my wife was seen very promptly and received a number of tests. The Stroke Doctor and Consultant were amazing in communicating with my wife regarding test results and treatments etc. Fortunately my wife was ok to go home and an MRI scan was arranged for the following day. I’m so grateful for the wonderful care and professionalism my wife received from the 111 Operator, the Ambulance Medics, the Doctors and Nurses. Plus the very kind Tea Lady. We are so fortunate to have this Hospital and the wonderful Staff available to us. Thank you all.

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Responses

Response from Southmead Hospital 5 months ago
Southmead Hospital

Submitted on 13/11/2023 at 10:54
Published on nhs.uk on 14/11/2023 at 20:06

Dear Graham

Thank you for taking the time to feedback your experience. It is lovely to hear that all went so well and that your wife was able to be discharged. Your very kind words will mean a lot to the wider team and I will ensure they get to hear them.

I hope your wife continues to recover well and send my very best wishes to you both.

Leanne Malpas

PALS and Complaints Manager

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