"Effective care"

My daughter was seen quickly and efficiently in a&e 10 out of 10. Got the prescription she needed desperately for her illness. However if our GP and 111 had been more effective, and listened to us, in numerous telephone calls to them, in the first place, she would never have had to attend a&e, it is inappropriate, but her condition was worsening. Thankfully she is on the mend now