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Staff treated our Mum with respect and kindness

Posted By Tom87

"Staff treated our Mum with respect and kindness"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as a carer),

We would like to thank all the nurses, doctors and domestic staff within Accident and Emergency at the QEUH in early November.

It was a busy day but all the staff treated our Mum who is an older adult and ourselves, her family, with respect, kindness and good humour.

Thanks to all staff.

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde nearly 2 years ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 07/11/2023 at 15:36
Published on Care Opinion at 15:36

picture of Karen Hughes

Dear Tom87,

thank you so much for taking the time to submit a care opinion, I hope your mum is doing well. We are a busy unit but we strive to provide the best care to our patients & their families, I’m delighted you found your mum’s visit to our department a positive one. I have passed on your lovely comments to our staff who will be delighted to receive such an appreciative care opinion.

with kind regards,

Karen

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