"High quality Occupational Therapy"

My Aunt was discharged from Glasgow Royal Infirmary recently after a serious fall. Lauren and the occupational therapy team at the hospital arranged for equipment to be delivered to my Aunt’s house, ahead of discharge, to make her home environment safer and reduce the chances of future accidents and hospital admission.

Lauren carefully explained the aides she was providing and why, and gave the family helpful advice on what we could do to assist with the transition back home.

Crucially she also listened to our concerns and acted on them by providing one additional aide. Lauren provided my Aunt and the wider family with great reassurance due to her professional, compassionate, informed approach.

Lauren and her team should be deployed to deliver best practice to other health boards particularly after we had had a really poor experience of discharge at another Health Board.  

It’s fantastic GRI OT staff are sector leading. Their professionalism should be the bench mark for others so all patients benefit from this level of professionalism and compassion and the NHS benefits from fewer complaints and fewer admissions when this level of care is taken to plan for a discharge.

By doing their job well, Lauren and the team are helping vulnerable people and are protecting the NHS and social care services.

They have so much they could teach other Health Boards about patient care, professional and respect.

Doing this important job well, saves lives. We need more people like Lauren in our NHS.