"Frustration of after care"

I was originally booked in for my operation for rezum treatment, unfortunately the evening before I was informed it was cancelled, which obviously I found frustrating

I then get informed week after it’s booked for the the following week which was a relief as I wanted it done ASAP.

After the operation I was told I would have catheter fit and I would have it for a week. The week before my operation I had purchased away tickets to watch the football there and I was assuming I would be having my catheter removed on that week, so I had already had to miss a game due to my operation being rearranged. I’m a season ticket holder I might add, we won but my dad became unwell with an illness at the game and I wasn’t with him, due to having to cancel going.

I was advised by the staff on Hollywell ward that if I hadn’t heard from the hospital three days prior to the scheduled surgery about my aftercare and removal of my catheter, that I was to phone that day - which I did do so and was told on the phone a nurse would get back to me.

I appreciate they are busy but they never got back until the early hours of the next morning. I had my registration plates stolen from my car, so was busy all day attempting to get hold of replacements and reporting to the police and still never had a call back.

I then phoned up the following morning and was informed I wasn’t having my catheter removed until a later date, meaning I have had to cancel my trip to the football for both me and my nephew as I don’t fancy travelling and driving for over 3 hours with a catheter bag on due to-it overfilling and spilling in my vehicle or not being able to get to a toilet and empty it at the game, meaning I’m well out of pocket again from the purchase of tickets.

I was told I could try and get a district nurse to remove the catheter but my doctors at my surgery say they would need a referral from the hospital to do so, hence my frustration and upset from non removal.