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Very professional and caring during a very worrying time

Posted By I shan

"Very professional and caring during a very worrying time"

About: Mater Hospital / Accident & Emergency Mater Hospital / Respiratory Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My father is in his 80s was taken by ambulance to the Mater Hospital. I would like to thank all staff involved in his care.

The ambulance crew who attended his house were very professional and caring during a very worrying time . The staff in the Emergency Department were very attentive considering the department was extremely busy.

My father was admitted to ward B from where he was discharged after 3 weeks. The care on the ward was excellent and patient-centered. A special thanks to Sister Ruth who sorted his discharge, an amazing nurse 

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Responses

Response from Bernie Hillen, Nurse, Accident & Emergency Services, Mater Hospital, Belfast Health and Social Care Trust nearly 2 years ago
Bernie Hillen
Nurse, Accident & Emergency Services, Mater Hospital,
Belfast Health and Social Care Trust

Submitted on 03/11/2023 at 16:45
Published on Care Opinion at 17:13

Dear I shan,

My Bernie Hillen and I am the Emergency Department Sister.

Thank you for taking the time to share your experience on Care Opinion.

Despite the pressures in the Emergency department thankyou for acknowledging how attentive the staff were in providing care for your father. I will ensure your lovely comments will be shared with the team.

I hope your father has made good progress in his recovery.

Bernie

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 06/11/2023 at 17:04
Published on Care Opinion on 07/11/2023 at 10:50

picture of Maggie Hamilton

Good afternoon I shan,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn how professional and caring the crew members were with your father in such a worrying time for you all. It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words.

I hope your father is recovering well.

Best wishes,

Maggie

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Response from Bernie Carey, Service Manager, Mater Hospital, Belfast Health and Social Care Trust nearly 2 years ago
Bernie Carey
Service Manager, Mater Hospital,
Belfast Health and Social Care Trust

Submitted on 07/11/2023 at 12:30
Published on Care Opinion at 12:30

Dear I Shan

My name is Bernie Carey and I am the service Manager of ward B. It is so kind of you to take the time to provide some lovely feedback on the care your father received while he was in-patient on ward B in the Mater hospital. We have passed on your kind words and appreciation to Ruth and she was delighted. The staff really appreciate hearing about their Patients experience especially when it is very positive. Hope you Father's health continues to improve and that he is recovering well.

Thanks Again I Shan. So appreciated

Take care

Bernie

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