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Mixed grades of care

Story from nhs.uk

"Mixed grades of care"

About: Queen Elizabeth Hospital Birmingham

My surgery was very long but successful, thank fully and thank you to the team.

My initial care in epoc was poor and unhelpful.

Nights on my first ward stay, also proved unhelpful. Daytime staff and day and night time staff, (as I progressed to more manageable care ,) were excellent. Possibly I had withdrawal symptoms from my normal prescription medication, which was slow in being properly instigated. This medication has been long established in me for mental health condition.

Want to praise the staff of my 2nd week stay but I hope others don’t experience the suffering I had to contend with during my initial nursing care and treatment. It was an unhealthy atmosphere.

Thankyou to surgical team and caring staff with true vocations.

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 months ago
Queen Elizabeth Hospital Birmingham

Submitted on 10/11/2023 at 15:18
Published on nhs.uk on 13/11/2023 at 20:48

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience has been such a mixed one and that in particular your initial care in EPOC was poor and unhelpful.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

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