"Conduct of staff member"

I brought my son along who had severe chest pains and was struggling to breathe. The initial triage was dealt with quickly and then we had the expected wait to see Dr or Nurse.

He was taken through within 50 minutes and was asked to come let me know that I would not be allowed to come through to the assessment room. The waiting room was busy and as he left to go back to the assessment room a member of staff appeared shouting his name. I felt this member of staff was extremely rude, shouting at my son why didn’t you listen to me, nobody ever listens.

The member of staff continued to shout at my son all the way back to the assessment area. I was very uncomfortable and everyone in the room looked over. Other patients commented on how rude and unprofessional this member of staff had been.

If this is how staff are trained to communicate with patients and think it’s acceptable to humiliate them or their families in public, then the NHS is in a worst position than I thought. 

I lost my mum in the same hospital and this was the first time back since. This experience made a worrying time even more traumatic.