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All staff were helpful, sympathetic and understanding

Posted By Terence49

"All staff were helpful, sympathetic and understanding"

About: Victoria Hospital / Pre-assessment

(as the patient),

I went to the Pre-Assessment Unit at Victoria Hospital. I was assessed by a nurse called Shannon, who was very polite, patient and customer friendly.

From the moment I entered the department to my leaving all the staff were excellent and helpful, sympathetic and understanding. Everything regarding my health to the forthcoming process for my surgery for a replacement knee was explained fully.

I can only praise the care I was given by all the staff at the hospital.

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife nearly 2 years ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 06/11/2023 at 12:58
Published on Care Opinion at 12:58

picture of Stephanie Allan

Dear Terence49,

Thank you for taking the time to provide such positive feedback about the pre-assessment department.

I am delighted to hear that Shanon and the other members of the team were helpful, sympathetic and understanding.

I am pleased to hear that you felt that the process of the upcoming surgery was fully explained to you.

On behalf of the pre-assessment team I wish you well with your upcoming surgery and recovery.

Steph

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