"All staff were helpful, sympathetic and understanding"

I went to the Pre-Assessment Unit at Victoria Hospital. I was assessed by a nurse called Shannon, who was very polite, patient and customer friendly.

From the moment I entered the department to my leaving all the staff were excellent and helpful, sympathetic and understanding. Everything regarding my health to the forthcoming process for my surgery for a replacement knee was explained fully.

I can only praise the care I was given by all the staff at the hospital.