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With thanks......................

Story from nhs.uk

"With thanks......................"

About: Queen Elizabeth Hospital Birmingham

I wish to recommend the nurse who looked after me in Ambulatory Care when I had a stent removed following a kidney transplant. She was professional but friendly, efficient and empathetic. Even though she was on her own after 3.00.p.m. she got me discharged on time. Also the nurse who offered to hold my hand and chatted to me throughout the procedure. Thanks for everything, I'm grateful.

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 months ago
Queen Elizabeth Hospital Birmingham

Submitted on 14/11/2023 at 14:51
Published on nhs.uk at 21:59

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your recent stay in Ambulatory Care to have a stent removed.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ and if you would like to let us know the staff member specifically please contact us at patientexperience@uhb.nhs.uk with the details and we can pass the information on - alternatively if you wish to send a compliment please email compliments@uhb.nhs.uk

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

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