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"For a sad situation, it has been wonderful"

About: Dame Carol Detoxification Service

(as a service user),

When I first arrived I met Aimee and Leigh, who were lovely.  They went through the necessary checks including weighing me and measuring my height.  

I was then taken to my room where my bags were searched.  Then I see Dr Gale and Anne Marie, I was in there for quite a while where they took my obs, bloods.  Discussed my medical history.  It was very amusing and Anne Marie helped put me at ease. Went through my medication.  Had a giggle with both of them, especially Dr Gale.

I returned to my room where I unpacked.  Everyone was very nice and welcoming.   I had a Detox years ago which was nothing like this experience which has been amazing.    All the staff bend over backwards for you and answer your questions. 

I could not believe the Chef Rudolph cooked excellent fresh food everyday.

It was lovely that everyone got my sense of humour.  A massive shout out to Warren who helped me with my meditation. I feel the service could be improved by recording Warren delivering Meditation for when he is not on shift to help the other patients. 

For a sad situation, it has been wonderful. 

They were kind enough to give me a disabled room as I have to walk with a crutch.  

You have regular welfare checks to make sure you are okay. It is a fantastic service at the Dame Carol Detoxification Service.  I think it would be really useful for anyone in this situation to be referred here. 

The other patients are really nice people where you get to hear different stories. 

I don't want to go home, if I could stay longer I would. 

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 6 months ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 14/11/2023 at 08:56
Published on Care Opinion at 08:56


Hello Lynn865;

Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

I am glad your experience here was positive and you felt comfortable and safe here. Your story is lovely.

We're really thankful for your feedback, I shall pass on your kind words to the team and we wish you all the best for the future.

Emma Smith Bed Manager

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