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Marvellous continuity of service

Posted By novemberfj58

"Marvellous continuity of service"

About: Crosshouse Hospital / Gynaecology University Hospital Ayr / Gynaecology

(as the patient),

Before Covid I was referred to gynaecology for stress incontinence and it was agreed I need an operation to help with this. I was all set and had passed on the pre-op assessments when I collapsed with gall stones.

The operation was cancelled and I had to wait for a year to be ready for it, and then covid happened.

I finally had my operation at Crosshouse this year. This was with the same consultant (Dr Sokolova) and the same consultant anaesthetist from my original operation date. This continuity of service, for years, has made the journey much more pleasant

Even after all these years the consultant anaesthetist remembered me and my details from the first time. It was marvellous.

I have just been to the Gynea outpatients clinic at Ayr Hospital and am now discharged. 

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Responses

Response from Attica Wheeler, Midwifery and Site Director, Women and Children's Services, NHS Ayrshire and Arran 2 years ago
Attica Wheeler
Midwifery and Site Director, Women and Children's Services,
NHS Ayrshire and Arran

Manages Paediatrics both acute and community services, Sexual Health Services Gynaecology Services Maternity Services Fertility Services Neonatal Services SARC services

Submitted on 06/11/2023 at 11:50
Published on Care Opinion at 11:50

Dear novmeberfj58

Thank you for taking the time to share your recent experience with us. I am delighted to hear that you experienced continuity of care and this helped make the process a positive one for you. I will ensure your lovely message is passed on to the team and wish you the best of health for the future

Kind regards

Attica

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by novemberfj58 (the patient)

I would like to give my heartfelt thanks to Dr Sokolova and her team for their excellent care, it was a long journey, which I have come out of, happier and healthier by far. Dr Sokolova’s expertise and professionalism eased my time with her time greatly, again many thanks.

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