"What a dismal place!"

Initially I was just trying to find the public toilets & cafe because I was early for an appointment. The signage for this area/facility was non existent! I wandered around several areas of the hospital out buildings but no indication of this facility anywhere. I went & rang the bell on several of these out buildings but staff only seemed to stare at me through the doors & didn’t bother to at least ask what I wanted! I finally found a person in the grounds who sent me up to the next entrance, to a sloped roof building. I went in that entrance & that was just a mass building site, again with no access to any kind of clerical staff who could maybe help me. By this time I was in such pain as I have mobility issues that I was almost in tears & had to just get myself back into my car to sit & rest. I had become quite distressed & as soon as the pain started to ease, I just drove home. This was my first ever visit to this hospital & god help me if I ever have to return here! If the aim is to deter people from resting there before or after appointments then yes, a good job done with totally inadequate signage & non existent & rude staff with no idea of a courteous & polite customer service.