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"Continence Assessment Clinic experience"

About: Adult Community Services / Continence Team

(as a carer),

I attended a clinic with Sister Fidelma at Holywood Arches Health Centre, Belfast. From listening to me and reading the charts I had completed Fidelma made multiple observations re. my overactive bladder and bowel issues. She explained these in detail, supported by diagrams showing how the bladder and colon work. She talked me through a variety of good practices/techniques to help me change behaviours and better manage the issues myself and she also gave me lots of easy-to-understand, practical information sheets and publicly available help points. Fidelma was professional in her approach, with comprehensive, up-to-date knowledge, down to earth, courteous, practical, patient-focused, and ensured I got answers and ways forward. I found this session excellent, very useful indeed and I appreciate all her help. Thank you.

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Responses

Response from Deborah McLaughlin, Service Manager, Elderly Programme of Care, Adult Community Services/Continence, Belfast Health and Social Care Trust 3 months ago
Deborah McLaughlin
Service Manager, Elderly Programme of Care, Adult Community Services/Continence,
Belfast Health and Social Care Trust
Submitted on 23/01/2024 at 22:00
Published on Care Opinion at 22:00


Dear Laxton33,

Thankyou so much for your acknowledgement and appreciation by sharing your experience at the Community Continence Clinic and to hear that your experience was a positive one enabled by Fidelma.

It is wonderful that our staff are held in such high regard and able to demonstrate, their knowledge and skills whilst providing care,support with such professionalism.

I will pass on your kind words. Fidelma will extremely very grateful.

May I take this opportunity to express my best wishes and hope your experience will help enable you manage your health needs.

Kind Regards

Deborah McLaughlin

Service Manager

Community Nursing

BHSCT

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