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Care Opinion

Lovely nurses & incredible treatment

Posted By caelummw89

"Lovely nurses & incredible treatment"

About: Paediatrics / Acorn Ward

(as a parent/guardian),

My son came in for an EEG, which we’d previously been unable to do. My son has various additional needs & finds hospital visits quite traumatic.

The nurses/doctors were incredible at listening to me & my partner & the needs of our son. They went out of their way to make things were as stress-free, calm & quick as possible.

The doctors & nurses who put the cannula in were extremely efficient, no messing about/fiddling as we’ve had in previous experiences in different hospitals and it was done so quickly.

I will be requesting to come to Musgrove for all future tests / procedures for my son as a direct result of the incredible treatment we received from particularly Lucy, Cara, the play team & all the friendly nurses on the ward. Thank you!

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Responses

Response from Dr Holly Mincher, Paediatric speciality doctor in training, Paediatrics, Somerset NHS Foundation Trust 5 months ago
Dr Holly Mincher
Paediatric speciality doctor in training, Paediatrics,
Somerset NHS Foundation Trust

Submitted on 04/11/2023 at 20:35
Published on Care Opinion at 20:35

picture of Dr Holly Mincher

Dear Caelummw89

What wonderful feedback for our Children’s unit to receive!

I am so pleased your son’s procedure went as smoothly as possible and your experience was a positive one. Our team know the importance of actively listening to our patients and families and ensuring our care is tailored to the individual needs of our children, young people and families - I am extremely happy to hear you received all the necessary care to meet the needs of your son and make your stay as least stressful as possible.

I will directly share your very kind comments with Nurse Lucy and Nurse Cara, the Play team and all the Acorn ward nursing staff who looked after your son - they consistently provide such compassionate and dedicated care for all our patients and families. We are so fortunate to have them working as part of our team!

I will also share your feedback with the whole of the Children’s unit – everyone will be so appreciative and very happy to hear about your kind comments. Many thanks again!

Kindest regards

Dr Holly

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