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Amazing support from GP and receptionist

Posted By Grateful citizen

"Amazing support from GP and receptionist"

About: General Practices in Grampian

(as a service user),

Twice in recent months I have required the support from my GP practice. Firstly myself when I had a lump on the breast and again for a loved one for support with mental health difficulties. 

Both times the receptionist was supportive, empathetic, reassuring and reactive to my needs. 

The GP on both occasions was amazing. They Listened and access was given that day to the support that was required. 

I couldn’t have asked for more. Thank you. 

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 6 months ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 02/11/2023 at 14:42
Published on Care Opinion at 14:42

picture of Kirsten Dickson

Dear Grateful citizen,

Thank you for sharing your experience with us. I’m delighted to hear your practice helped you get the support you needed on both the occasions you contacted them. That first contact with the practice is so important for setting the scene for the next part of the patient journey and getting that right for each patient can’t be easy, but as you have mentioned, empathy and support are a vital part.

I'd like to be able to forward your kind words to the practice. The GP Practices aren’t subscribed to Care Opinion and don’t routinely access the feedback shared, so I wondered, if you feel comfortable, would you share the name of the practice? You can do so in this thread or by contacting me directly on kirsten.dickson@nh.scot or text/phone 07885720267. I don’t share any of your details with the practice.

Take care,

Kirsten

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