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"Excellent experience with the Therapy Students"

About: Perth and Kinross Health & Social Care Partnership / Public Dental Service (Tayside)

(as the patient),

Hello.

I had an appointment with the Therapy Students earlier this week and saw Hannah and Cassie.  They were both bright, cheerful and caring and Hannah had lots of questions for me, then complimented me on my excellent oral hygiene regime. I had been a bit apprehensive before the appointment as I am needle phobic and was worried they would recommend an anaesthetic injection.  However, as soon as I got into the surgery, I asked them not to use any injection and Hannah reassured me she had read my notes and knew about my phobia and did not think an injection was necessary.  The treatment, which was a deep clean/water flushing of two teeth, one with a deep pocket and the other with a gap between the sides of the back tooth where the root furcates, was more or less painless and both Cassie and Hannah regularly checked whether I needed to swallow, sit up, or anything else.  We discussed the various Tepe brushes and a Tandex brush that I use, as well as an electric toothbrush and they even let me keep the brushes Hannah had used, rather than waste them, which I consider very thoughtful.

My husband and I are very thankful to be patients at this facility.  It is wonderful that the students have the time to be really thorough and take their time with inspections and treatments.  

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Responses

Response from Gillian Elliott, Deputy Clinical Dental Director, Public Dental Service, NHS Tayside about a year and a half ago
Gillian Elliott
Deputy Clinical Dental Director, Public Dental Service,
NHS Tayside
Submitted on 31/10/2023 at 18:47
Published on Care Opinion at 18:47


picture of Gillian Elliott

Thank you for your feedback for the dental therapy students. I have passed your comments on to the therapy tutor and she is delighted to speak to the individual students. We are very grateful to patients like you and your husband who give up your time to help students gain the clinical experience they need as part of their course. I am pleased the students were able to treat you in a way that recognised your needle phobia. Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Paperlady999 (the patient)

Thank you for taking the time to reply. It’s lovely that you will inform the tutor and the students will get a well-deserved pat on the back. Thank you.

I think it would be good to offer every patient a form on the way out - no pressure, as they can always decline. It seems to me though that there must be many other patients like us, who really value the service and care, who would gladly give feedback if invited.

I think both times, I just happened to spot the forms while waiting at the counter while the receptionist was on the ‘phone and I just helped myself.

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