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"Website needs updating"

About: Musgrave Park Hospital / Phlebotomy centre

(as a service user),

I attended the phlebotomy department as Musgrave Park Hospital. 

Before going to my appointment I spent over an hour on the BHSCT website trying to find where the department is, but the map and website are out of date. There was no mention of the phlebotomy department location and the only information I could find was a page advertising staff vacancies.

When I arrived at the hospital, which is on quite a big site, it took me a fair bit of time walking around until I found the signs.

In the department the service was superb; the check in was fast and the staff were very pleasant. I had a 65 mile trip for these blood tests. My local practice would not take my bloods. I was told by someone at Musgrave this is because they were requested by a BHSCT consultant, not my local Trust.

As I said, the service was superb. I am just hoping the website can be updated.

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Responses

Response from Hanna Stockman, Belfast Health and Social Care Trust 6 months ago
Hanna Stockman
Belfast Health and Social Care Trust
Submitted on 30/10/2023 at 17:33
Published on Care Opinion on 31/10/2023 at 08:50


Good afternoon.

Firstly, I would like to thank you for taking the time to feedback on your experience here in the Phlebotomy Centre.

I am delighted to hear such a positive experience at the centre itself - something I will ensure is communicated with the staff.

Please be assured I will enquire about updating the BHSCT website re: location of the Phlebotomy Centre.

Thank you again for taking the time to put your journey and experience into words - I will hopefully be able to contact you once these changes to the site have been implemented.

Regards,

Hannah Stockman

Sister

Phlebotomy Centre

Musgrave Park Hospital

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