Me and my partner had went to A&E as advised by his doctor for a infection in his ear that had swollen and needed to be drained we had rang before hand and was no answer after 30 minutes of ringing we then went to A&E and then told to come back the next day. So we came back at the time we were given first of all was not logged that we were to come in and the receptionist who had seen us the day before sat and watched as we tried to book in with their co worker as if they had never seen us before, then caught on when I said it was them who seen and booked us the day before. This staff member then laughed then we were told to wait as would be a while due to the long wait.
My partner went outside the door for not even 5 minutes and a staff member came out saying that we had been outside when a doctor had been calling his name, this was not appropriate or appreciated. We then over heard the waiting time and asked how long it would be before he was seen.
Could not give a time while the receptionist took out their lunch at their desk and sat on their phone. As someone who works in a similar industry I know food is not allowed in a clinical area. We then decided we should go home as was not an emergency and didn’t want to take someone’s place who would need it more and a snarky comment was made when we said we would leave would not be for returning to this A&E again unfortunately.
"Mistreated"
About: Lagan Valley Hospital / Urgent Care Centre Lagan Valley Hospital Urgent Care Centre Lisburn BT28 1JP
Posted by User98 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Jennifer Nicholson