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"An accident I had whilst on holiday"

About: Vale of Leven General Hospital / Minor Injuries Unit

(as the patient),

I was on holiday in Arrochar when I fell off a pavement and twisted my ankle - well, I thought that was it.

Over the next 24 hours it swelled up considerably and had a lot of bruising. My daughter contacted her GP in Arrochar, who saw me immediately and recommended Minor Injuries Unit at Vale of Leven Hospital in Alexandria.

The service here was first class - nurse practitioner Andrew was most efficient and sympathetic. He requested X-rays which confirmed the ankle was broken in 2 places.

Andrew gave us lots of advice and I was fitted with a support boot and I will now be going to my local Fracture Clinic back home in Portsmouth.

Thank you NHS Scotland, especially MIU at Vale of Leven Hospital. What a treat and novelty to be able to see a GP on the same day of asking and not to have to sit and wait for several hours for treatment..

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 06/11/2023 at 17:14
Published on Care Opinion at 17:14


picture of Kevin Torbet

Dear MarseilleJane

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear you had to attend our Minor Injuries Unit after breaking your ankle.

I was however delighted to hear the care and treatment you received from our staff was to a high standard and you felt well cared for especially by Andrew.

We are extremely proud of the work the team do on a daily basis so to hear this echoed by our patients is very satisfying.

I will be happy to pass on your thanks to Andrew and the team who I'm sure will be touched to hear your feedback.

I wish you well with your recovery and I'm sure your Fracture Clinic back home in Portsmouth will take good care of you.

Kind regards

Kevin

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