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"I didn't feel safe"

About: Royal Infirmary of Edinburgh at Little France / Maternity care

(as a service user),

I was taken to the ward from the midwife led unit and into a room with a very rickety bed that had blood on it. There was no privacy.

The midwife stayed in the room working on the computer. My cervix started bleeding and I was told not to push even though I had urges to push. The midwife told me that if I pushed my baby would die. I had to fight these urges for four hours. I was terrified. Then my midwife started to rush me suddenly to push the baby out. I tore very badly.

I wasn’t offered an episiotomy. I had no choice but to feel the tearing which was extremely painful. And without any pain relief either. The bed was very wobbly and rickety, it wouldn’t stay still while I was on it giving birth. I didn’t feel safe.

After the birth my tears weren't even sewn up. I was just left like that, and they also gave me no advice on how to look after the tears. They have never properly healed. I now need vaginoplasty to fix it. 

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Responses

Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian 5 months ago
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian
Submitted on 02/11/2023 at 10:47
Published on Care Opinion at 10:50


Dear mrssm23

Thank you for taking the time to contact the care opinion and sharing your birth experience. It is always our intention to provide excellent and responsive care for patients and I am sorry for you this was not the case.

Your experience of our services falls short of the standards we set for patient care, and I would like to apologise, for the stress and anxiety this experience has caused you. If you would find it helpful for me to formally investigate your complaint please contact the Patient Experience Team on feedback@nhslothian.scot.nhs.uk

Kind Regards

Katy Ruggeri

Associate Director of Midwifery

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