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Care Opinion

My overall experience was excellent

Posted By Cloughreagh

"My overall experience was excellent"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

I was admitted to Cloughreagh House after a fall at home and had been admitted to Ulster Hospital, Dundonald and had a diagnosis of Acetabulum and Pubic rami.

While in Cloughreagh House I was treated in a very courteous manner and my views and concerns where always taken into account by all the staff.

The Cleanliness of the Home is excellent. The food and choice of food was very good and there was always an alternative if you didn't like what was on the Menu. 

While in the home I received support from the OT and Physio Teams. It was an excellent team. My overall experience in Cloughreagh House was excellent. No complaints with service provided.  

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Responses

Response from Kate McBeth, Residential Care, Adult Community Services, Southern Health and Social Care Trust 7 months ago
Kate McBeth
Residential Care, Adult Community Services,
Southern Health and Social Care Trust

Submitted on 27/10/2023 at 20:28
Published on Care Opinion at 20:28

Thank you for sharing your story on Care Opinion, I am so glad to hear you had such a wonderful experience,, hopefully to can continue your recommended rehab at home.

I will share your kind comments with the staff team in Cloughreagh and AHP staff who supported you with your rehab.

On behalf of the staff team I would like to take this opportunity to thank you for your feedback and to wish you continued good health.

Take care

Kind regards

Kate Mc Beth

Manager

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