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Care Opinion

Such a positive experience

Posted By AliBee

"Such a positive experience"

About: Queen Margaret Hospital / Endoscopy

(as a service user),

Such a positive experience at the Endoscopy Unit, Queen Margaret Hospital, Dunfermline.

All staff encountered were friendly and enthusiastic to help in any way.

Full explanations of what was going to happen made the procedure far less daunting for my family member.

Very short waiting time to be taken in and staff were attentive to needs afterwards before we left.

Far better experience at this unit than at a different hospital last time.

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Responses

Response from Ann Walker, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 6 months ago
Ann Walker
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife

Submitted on 27/10/2023 at 09:39
Published on Care Opinion at 09:39

Dear AliBee

Thank you for feeding back about your recent visit to the Regional Endoscopy Unit. I was delight to read how professional and attentive the staff had been during your visit. Also due to everything being explained in advance this put you more ease making this a positive journey. I will take great pleasure passing your very kind comments on to the team. Wishing you a speedy recovery

Kindest regards

Ann

Ann Walker

Senior Charge Nurse

ENDO QMH

Bowel Screening Service

Ext 20272

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