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Very slow service

Story from nhs.uk

"Very slow service"

About: Wexham Park Hospital

I was referred to this hospital to undergo further tests and scanning for two issues I reported to my GP. It's been a whole month and I haven't received an appointment date for the scan and two weeks that I have been waiting to hear from them regarding my test results. My issue keeps getting worse and there is nothing I can do.

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Responses

Response from Wexham Park Hospital 6 months ago
Wexham Park Hospital

Submitted on 31/10/2023 at 11:54
Published on nhs.uk on 01/11/2023 at 19:22

Dear Anonymous,

Thank you very much for getting in touch to share your experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust for this situation.

I am sure you understand that I am unable to provide an instant resolution however if you contact the PALS team – fhft.palswexhampark@nhs.net – they will be able to follow this up internally and support you going forward.

With sincere apologies again,

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

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