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Care Opinion

My visit to A&E

Posted By zuluwd94

"My visit to A&E"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a service user),

In mid October, I had a migraine attack in Glasgow city centre. I took some Sumitriptam but still felt unwell and after consulting a pharmacist was advised to go to A&E at Glasgow Royal Infirmary. On arrival my wife booked me in as I was still suffering the effects of the migraine. The staff were courteous and helpful. The waiting times for triage were clearly displayed and I was seen by the nurse in the expected timeframe.

The triage nurse was welcoming and very professional. After an examination she reasuured me that it seemed I did not have anything other than a migraine, but suggested I wait to be seen by a doctor.

Again the wait time for a doctor consultation was clearly displayed and I was again seen in the expected time period. When the doctor came to examine me after various test results had been obtained he listened very carefully to me and what had happened, He carried out a very thorough examination, asked a number of questions and concluded that I had not had anything worse than a severe migraine attack. He offered advice on ongoing care and reasssured me that I was OK. At all times he was professional, sympathetic and reassuring.

Overall I can only praise the care and attention I received. The A&E department was very well organised, clean and tidy, and all staff we interacted with were very courteous and professional 

Apart from the fact I was ill, the whole experience was very reassuring, and staff should be very proud of the service they provided

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 02/11/2023 at 09:19
Published on Care Opinion at 09:19

picture of Kevin Torbet

Dear zuluwd94

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear you had such a positive experience while attending the A&E Department of the Glasgow Royal Infirmary after experiencing a migraine attack.

It was pleased to hear you were triaged and seen within the expected timeframe. This must have been a massive comfort to you.

I was also very encouraged to hear how the staff took the time carry out a thorough examination and answered any questions you may have had in a professional and courteous manner.

I will be happy to pass on your thanks to the staff who I'm sure will be touched to hear such glowing feedback.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by zuluwd94 (a service user)

Dear Kevin,

Many Thanks for your response.

I would be delighted of you could pass on my feedback and my grateful thanks to everyone who looked after me at the Royal Infirmary.

I felt very supported through the experience, and have now completely recovered.

It is reassuring to know there is such a professional and supportive service, which is a credit to the individuals involved.

Many Thanks.

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