"Great care all round "

Brilliant care all round, I went to Urgent Care and the repetitionists were friendly, despite having to (very professionally) deal with someone complaining about a potential hour wait time. The triage nurse preempted me needing an x-ray so sent me to that while I would've otherwise have been waiting for the doctor. The x-ray staff were lovely and patient with me. The doctor needed to refer me to another department and asked us to have a seat in the waiting room until they got back to him, he then noticed we had been waiting a while (just over 30 minutes) and let us know he was going to chase it up. Shortly after he called us in and let us know what would be happening next and even gave me tips to help me sleep while I was unwell, even though I'd only briefly mentioned that being a issue about an hour before. Everyone I spoke to was friendly, I felt listened to and the care was efficient without being rushed. I was in and out within 3 hours despite being nowhere near an emergency. Thank you all very much 😊