"Follow Up call failed"

In August 2021 I saw an consultant re- mobility issue & knee pain, it was agreed I would receive a follow call 6 months later to establish how I was and if no improvement an MRI or X Ray would be undertaken. The follow up call never materialised & so 11 months later I contacted the secretary of the surgeon who arranged for a consultant appointment, that took place 15 months after August 2021 in November 2022. The result of my appointment examination revealed I required. Left Hip replacement and was duly put on the list for the operation, just short of 12 months later I am in severe pain with mobility problems and my mental health concerns me day after day. To compound my health I am now requiring a Right Hip replacement followed by a Right Knee replacement, no seems to care about my health whatsoever, my quality of life in virtually non-existent, does anyone care I don't believe they do.