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Couldn’t have been nicer and more welcoming

Posted By Wendy1910

"Couldn’t have been nicer and more welcoming"

About: Raigmore Hospital / Radiology

(as the patient),

I had an ultrasound from Theo who couldn’t have been nicer and more welcoming. He was very thorough and put me entirely at ease 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 6 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 03/11/2023 at 12:41
Published on Care Opinion at 12:41

picture of Sylvia Fraser

Dear Wendy1910

Thank you very much for your lovely email higlighting your experience whilst attending for an Ultasound examination.

I am delighted to hear you have received such good care.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share this with Theo.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

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