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"Excellent care but long wait for discharge"

About: Pilgrim Hospital / Colorectal surgery

(as a service user),

In July I had a laparoscopic anterior resection. Throughout the process, the operation itself, my 5 day stay in hospital and the involvement of the colorectal nurse team, my care has been excellent.

I am particularly impressed by how the different parts of the process connected - as it is such a complex organisation.

If I have one negative, it is that it took 11 hours from being told I was going home to actually being able to leave! I believe pharmacy was a main problem but from talking to other patients, it is quite a common problem. Surely this can be improved - to release beds quicker - and to help people wanting to go home?

In September a colorectal nurse explained to me, and showed me, the next 5 year monitoring process which helped me a great deal - as I was very worried about not having follow up chemotherapy.

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Responses

Response from Felicity Cooper, Senior Colorectal CNS, ULHT 6 months ago
Felicity Cooper
Senior Colorectal CNS,
ULHT
Submitted on 25/10/2023 at 15:09
Published on Care Opinion at 15:09


Dear rainyp39

Thankyou for the feedback to begin. I will pass on your kind comments to the rest of the team.

I am pleased you had a positive experience on the whole from a Colorectal point of view.

We will continue to strive to provide an excellent service.

Thanks

Fliss

Felicity Cooper

Senior Colorectal CNS

Colorectal/Stoma care Department

Pilgrim Hospital

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