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Extremely long hours of waiting

Story from nhs.uk

"Extremely long hours of waiting "

About: Frimley Park Hospital (Frimley)

Came to A&E with abdominal pain around 10.30pm. Somebody took my blood sample and blood pressure straight away.Next time I was seen at 4.00am by a practitioner who then decided to take my urine sample. Still waiting with pain at 6.00 am. Wondering when actually somebody will be able to help.

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Responses

Response from Frimley Park Hospital 6 months ago
Frimley Park Hospital

Submitted on 23/10/2023 at 13:11
Published on nhs.uk on 26/10/2023 at 20:42

Dear Sue,

Thank you very much for taking the time to share your recent experience in ED. Please accept my sincere apologies that your wait was so long.

We are aware that some patients can be waiting some time and we are working on reducing the waiting times as much as possible.

I hope the care you finally received was good and that you were well looked after.

I will share your feedback with the ED team.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

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