This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Support from Health Visitor

Posted By Shezbot3000

"Support from Health Visitor"

About: Cumbernauld Locality Support Service / Health Visiting Team

(as a service user),

Our 2 year old has had a really difficult journey from birth, struggling to get a reflux and gastro diagnosis, support and medication among other things that allowed us to function as a family. 

Our Health Visitor Kirsty was the sole reason we got the support we needed, always being there to fight our corner and get us the answers we needed. 

We now have a thriving 2 year old boy who despite still having ongoing allergy issues is well-managed and loves life. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Evelyn Ryan, Service Manager, North Locality, North Lanarkshire Health & Social Care 6 months ago
Evelyn Ryan
Service Manager, North Locality,
North Lanarkshire Health & Social Care

Manages health services in the locality

Submitted on 19/10/2023 at 14:23
Published on Care Opinion at 14:38

Dear Shazbot 3000,

Thank you so much for taking the time to get in touch and tell us about your experience of our HV service. I am so pleased that your son is thriving and doing well. We will ensure your appreciation is passed to Kirsty. Our aim is to provide advice and support to all our families and I am glad that this was your experience. I wish you and your son well for the future.

Best Wishes

Evelyn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Shezbot3000 (a service user)

Thank you so much Evelyn, I would be so grateful if you can pass that on. For some reason, when selecting the services although I picked Health Visiting Team it seems to say Cumbernauld above, but it was meant to say Airdrie. It might be that they all go to the same place but thanks so much for taking the time to read our story.

Thanks for all the support.

Shezbot3000

Response from Evelyn Ryan, Service Manager, North Locality, North Lanarkshire Health & Social Care 6 months ago
Evelyn Ryan
Service Manager, North Locality,
North Lanarkshire Health & Social Care

Manages health services in the locality

Submitted on 19/10/2023 at 16:43
Published on Care Opinion at 17:00

Dear Shezbot3000,

I will forward your message to the Airdrie HV team.

Thank you.

Evelyn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jackie White, HV Team Leader , Airdrie Health Visiting Team, NHS Lanarkshire 6 months ago
Jackie White
HV Team Leader , Airdrie Health Visiting Team,
NHS Lanarkshire

Health Visiting Team Leader

Submitted on 20/10/2023 at 14:48
Published on Care Opinion at 15:26

Thank you, Shezbot3000, for your kind words. I will be sure to pass them along to the staff, especially Kirsty, the health visitor who is assigned to you. Your feedback is extremely important to our team's efforts because we want every family we interact with to have a positive experience. We fully understand the struggles of those early weeks, particularly if your son had gastro difficulties. I am pleased Kirsty was able to offer you the support you needed and get a successful outcome. I wish you both well for the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k