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"Duty of care"

About: Northampton General Hospital (Acute)

Went to the hospital in an ambulance I was very poorly and was for the whole weekend I waited for a few hours before being seen they took bloods waited some more and saw a doctor all the while waiting on a chair it’s impossible for me to be sitting up with a bad back ddd I asked for a drink nothing only to be told to move and give up the chair to wait somewhere else with hard and full of other patients and nowhere to sit up took an oath and said you would look after people so I decided to leave because I couldn’t stand I didn’t get any results didn’t get a doctors advice just because a nurse decided that I needed to wait elsewhere and didn’t care to look at my file to see why I was there in the first place I was respectful I always appreciate and say thank you what is this nhs coming to am sorry but when you are a nurse your patient should be ur first priority don’t be working as a nurse if you don’t care I left in pain and unresolved health problem what should I do now I have surgery and this might hinder it they never gave me an answer as to why my blood glucose kept dropping as well thank you for nothing

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Responses

Response from Sara Francis, Patient Experience Coordinator, Northampton General Hospital NHS Trust 6 months ago
Sara Francis
Patient Experience Coordinator,
Northampton General Hospital NHS Trust
Submitted on 26/10/2023 at 15:28
Published on Care Opinion at 15:28


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Good afternoon,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear that you did not have a positive experience when visiting NGH and that you had been waiting so long to see someone about your results and that you left the department in pain and without any resolution.

If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438/544054 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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