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Excellent professional care

Story from nhs.uk

"Excellent professional care"

About: South Western Ambulance Service NHS Foundation Trust

The ambulance crew who attended me at home where I had been screaming in pain due to painful spasms in my back arrived in a reasonable time (given all the delays we hear about) Took precautions as my husband was also poorly with Covid. They worked well as a team, were fast, efficient, kind, caring and reassuring. Completed a full assessment before taking me to hospital ensuring I was made as comfortable as possible on the journey with morphine and a lot of gas. I am forever grateful to them. I was discharged with strong medication and once I feel well again, will be sending them within protocols a gift of thanks. South West Ambulance Service at its best, thank you both.

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Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 25/10/2023 at 11:09
Published on Care Opinion at 11:09

Good morning

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we are glad to hear you are are recovering well.

Kindest regards,

Sami
Patient Engagement Team
SWAST

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