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Care Opinion

Great dental treatment in Glasgow

Posted By Tony Sairtooth

"Great dental treatment in Glasgow"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1 NHS 24 / NHS 24 (111 service)

(as a service user),

I broke my tooth yesterday and, as I was visiting Glasgow and not returning to where I live in Bristol for a few days I needed to see a dentist in Glasgow urgently.  I phoned 111 and people there couldn’t have been any nicer or more helpful.  They helped me to see a dentist that afternoon (this was a Sunday too) at the Glasgow Dental Health Hospital.  The staff there were fantastic and I had my tooth given a temporary fix until I can see my dentist in Bristol.  I cannot commend NHS Scotland and the dental hospital enough.  Well done.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 6 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 19/10/2023 at 14:12
Published on Care Opinion at 14:12

picture of Dawn Orr

Dear Tony Sairtooth,

Thanks so much for sharing your experience on Care Opinion. Congratulations on the witty user name!

I'm sorry to learn you required to contact 111 but delighted we could arrange treatment for you at the dental hospital. I hope this helped alleviate some of your discomfort.

I reply on behalf of the 111 service. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience. I hope your toothache has now resolved.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 6 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 19/10/2023 at 15:19
Published on Care Opinion at 15:19

Dear Tony Sairtooth,

Thank you for the kind comments you have provided above.

I am sorry you have experienced dental pain it can be very hard to cope with but glad to hear that you received such prompt support.

The Out Of Hours Emergency Care Dental Team based at Glasgow Dental Hospital work tirelessly to support patients who find themselves in dental pain. They will be thrilled that their compassionate and professional work has been noted in this way.

I will be sure to pass on your posting and good wishes to the team as soon as possible.

By the way I like your user name, it seems very much on point.

Best Wishes

Karen

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