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Left 5 hours with a broken foot with no pain…

Story from nhs.uk

"Left 5 hours with a broken foot with no pain…"

About: Rotherham Hospital

I requested pain relief 5 times and was never given any. I was sat in agony with a broken foot for 5 hours and nobody ever followed the pain relief up. Appalling care

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 months ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 18/10/2023 at 09:41
Published on Care Opinion at 09:41

Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience in UECC. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. Given the issues you have raised and if you would like the Patient Experience Team to look into this matter further on your behalf please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details.

Kindest regards Samantha

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