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Care Opinion

Just being kind and caring goes a long way!

Story from nhs.uk

"Just being kind and caring goes a long way!"

About: Derriford Hospital

A surprisingly fast response time from the ambulance service to our rural location. The paramedics were calm but caring on arrival. They were faced with a slightly unusual and possibly tricky set of symptoms, but the senior paramedic was extremely thorough and professional, ensuring that everything had been well checked and understood before leaving. Just this little bit of kindness and concern goes a long way. Thank you!

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 7 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 17/10/2023 at 12:35
Published on Care Opinion at 12:35

picture of Alison Stanton

Thanks so much for your kind words.

Unfortunately, the ambulance service is not managed by UHP, as they are a separate Trust.

Would you be good enough to share your feedback with them directly please?

If this relates to SWAST, here is their website link:

https://www.swast.nhs.uk/welcome/get-in-touch/call-us

Alternatively, here are their contact numbers:

Reception - 0300 369 0130 (General support and Compliments)

Patient Experience - 0300 369 0133 (Comments, Concerns and Complaints)

Many thanks

Alison Stanton

Patient Services

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