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Good communication at my cystoscopy

Posted By Nessa63

"Good communication at my cystoscopy"

About: University Hospital Ayr / Urology

(as a service user),

Excellent care from all the staff at the Ballochmyle suite at Ayr Hospital. I was looked after very well.

Communication was excellent and everyone was very caring. A very professional team. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 23/10/2023 at 14:12
Published on Care Opinion at 14:12

picture of Pamela Gibson

Dear Nessa63

Thank you for taking the time and trouble to share this lovely feedback about the care provided by the staff within the Ballochmyle Suite, University Hospital Ayr.

I am delighted to hear that you received such respectful and professional care and that you found the communication to be excellent

When times are challenging, it’s always nice to hear such positive feedback from our patients and it will be my pleasure to share your lovely comments with the wider Team in the Department.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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