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Care Opinion

Maxi-facail clinic

Posted By pictorxc99

"Maxi-facail clinic"

About: Crosshouse Hospital / General Surgery

(as the patient),

I had to have a carcinoma cut out which was done very successfully by the team. They are respectful, lovely, and pleasant. No complaints from me. They do their best under difficult circumstances. All the doctors and nurses were very helpful and answered all my questions explaining what was going to be done. They say they are only human, but some are super human. They made me smile and were very cheerful people.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 23/10/2023 at 13:52
Published on Care Opinion at 13:52

picture of Pamela Gibson

Dear pictorxc99

Thank you for taking the time and trouble to share this lovely feedback about the care provided by the staff within the Maxillo-Facial Department, University Hospital Crosshouse.

I am delighted to hear that you received such respectful and kind care and that you found the staff to be pleasant and cheery. I am glad that they were able to make you smile during what must have been a worrying time for you.

When times are challenging, it’s always nice to hear such positive feedback from our patients and it will be my pleasure to share your lovely comments with the wider Team in the Department.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind regards

Pamela

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