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"Car Parking Depacle"

About: Southmead Hospital

Unable to attend my 10.40am appointment with Orthopaedic consultant due to my inability to find a car parking place on site. I spent 45 minutes searching, visited the Brunel multi twice and the two other parking areas near the Monks Park entrance without sucess. Off site road parking is impossible due to yellow lines.

At that point I returned home after notifying Appointment Booking of my failure to attend my appointment. My current mobility issues, I have pre-planned hip replacement op next month and the appointment missed was for the other hip & a knee replacement so 40 - 50 yards walking is the max I am able with crutches. Between 10.00 & 10.30am ask yourself how patients are expected to leave the Brunel car at that time having been seen or treated, I witnessed Nil.

What a waste of time on everyones part today including my own in an attempt to see my orthopaedic consultant, I sincererly hope it is not repeated when I have a new appointment.

Quite frankly I am surprised and appalled at the lack of car parking at Southmead Hospital.

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Responses

Response from Southmead Hospital 6 months ago
Southmead Hospital
Submitted on 23/10/2023 at 11:18
Published on nhs.uk on 25/10/2023 at 22:07


Dear Mr Marmont

Thank you for taking the time to describe your experience. I am sorry to read that you had so much trouble parking. We currently have over 1000 parking spaces solely for patient's to use but we have also seen a huge increase in patients visiting our hospital for emergency purposes and for outpatient appointments recently, this may explain the difficulty that you had on the 11 October. I hope a follow up appointment was booked for you and wish you luck with your onward journey.

If you feel you would like to raise these issues through a more formal process please email your experience to complaints@nbt.nhs.uk.

Kind regards

Leanne Malpas

Complaints Manager

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