This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Worst ever!"

About: South Western Ambulance Service NHS Foundation Trust

It's like I pay for the National insurance contributions for nothing.

I would in-fact pay for the ambulance when needed and not annual payment!

Had the worst nightmare.

After breakfast and getting my boy ready for pre school. I suddenly experienced breathless accompanied by wheezing. I was unable to speak or do anything and just collapsed. My 3 year old was brave to call his dad and let him what's the scene.

Husband then immediately rang the ambulance and he rushed from his work place which is 45 mins drive home.

For ambulance to still not arrive!! What a shame. He repeatedly kept asking if we can get the ambulance service and it was denied straight away saying “Unfortunately the ambulance services are extremely busy" we are unable to help! Seriously that's Nhs for you . Never had any negative say about the Nhs before but always wondered why people regard Nhs as the worst services !

Only to know for myself how unfortunate the services are!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust
Submitted on 25/10/2023 at 11:07
Published on Care Opinion at 11:07


Good morning

Firstly, I am sorry the experience you had with our service has been a negative one, we thank you for taking the time to send us your feedback as it helps us to develop our service for our patients who use it.

Secondly, unfortunately, any patient details are redacted on this platform for confidentiality and so we cannot find your incident. If you would like to progress this as a complaint, please could I ask you to forward your message and details to: patientexperience@swast.nhs.uk and a member of our team will be delighted to help you.

Thank you again for taking the time to share your experience with us and we do hope you are recovering well after the recent need to use our services.

Kindest regards,

Sami
Patient Engagement Team
SWAST

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k