This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Professional, friendly and supportive"

About: Western General Hospital / Haematology

(as the patient),

Western General Hospital Stay

Having been diagnosed with Multiple Myeloma cancer in early March 2023 I have had cause to use both the NHS Lothian Royal Infirmary and Western General hospitals on several occasions since the initial diagnosis. On each occasion at the Western General I have received excellent care led by Haematology Consultant Dr Storrar and his team.

My most recent interaction has been with the Western General. I was admitted at the beginning of October with severe vomiting and diarrhoea which was subsequently diagnosed as c difficile. After being assessed in the Cancer Assessment ward I was transferred to Ward 8 in the Haematology department.

The medical and support staff in Ward 8 were there for me day and night when I was at my lowest ebb helping me to get through. The professional, friendly and supportive way they carried out their duties helped me greatly and was a credit to them.

So to close I would like to thank again all those doctors, nurses and support staff on ward 8 of the Haematology Dept for all their help and support during my 8 day stay at the Western General hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 6 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 18/10/2023 at 15:17
Published on Care Opinion at 15:17


picture of Louise Davies

Dear Ossie48

Thank you so much for sharing your feedback with us on Care Opinion.

I am really sorry to hear that you were diagnosed with cancer earlier this year and have had to attend hospital on multiple occasions. I am also sorry that you were so unwell at the start of this month and required to be admitted to the Western General Hospital. This must have been a really difficult time for you.

I am pleased that you felt so supported by staff in Ward 8. It is lovely to hear that you felt well cared for and that they treated you in such a professional and friendly manner.

I would like to assure you that your kind comments will be shared with the team. Thank you again for taking the time to share your feedback with us.

Take care

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k