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Care Opinion

Awful experience

Posted By liberatorjm83

"Awful experience"

About: Frimley Park Hospital / Gynaecology

(as the patient),

I have had an atrocious experience with EPU. Especially their admin team. I felt that the member of staff was speaking about me with such derogatory and racist language. I was absolutely disgusted by both my calls with them and how they treated me in person despite my situation. I believe they whispered about me in the corridor as if I couldn’t hear them, and still declined to see me despite me being given the runaround for days and also being very unwell and referred by BPAS

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Responses

Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust 6 months ago
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust

Submitted on 17/10/2023 at 13:30
Published on Care Opinion at 13:30

Dear liberatorjim83,

Thank you for getting in touch.

Please accept my sincere apologies on behalf of the Trust that your experience was apparently not as it should have been.

Please contact the PALS Team at Frimley Park on fhft.palsfrimleypark@nhs.net and they will put you in touch with the EPU team who are keen to speak to you and investigate the problems you have encountered.

Alex

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