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Care Opinion

Everyone went out their way to help!

Posted By augustzt56

"Everyone went out their way to help!"

About: Glasgow Royal Infirmary / Accident & Emergency NHS 24 / NHS 24 (111 service)

(as the patient),

I was feeling unwell with some stomach pain and had to phone NHS 24, but my call was dealt with very quickly and efficiently.

I was quickly directed to the Emergency Department, where I was seen quickly by the triage nurse, who was really up against it with some rather loud patients. She was handling the situation really well.

It was explained there was a long wait but I was fully expecting that, however I was seen much faster than I was expecting. I was then seen by Dr Byers, a GP Trainee. I was really grateful to him for taking the time to lend a hand and his professionalism when dealing with me was second to none. 

He arranged an urgent CT and got to the root of my issue straight away, whilst making sure I was happy with the plan. Everyone in the ED - including the porters, radiographers, nursing students and nurses - were extremely helpful and went out their way to help! 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 6 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 13/10/2023 at 12:54
Published on Care Opinion at 12:54

picture of Dawn Orr

Dear augustzt56,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact NHS 24 but delighted to hear of your seamless journey through all departments. I hope you are recovering well and are now pain free!

If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/10/2023 at 09:22
Published on Care Opinion at 09:22

picture of Kevin Torbet

Dear augustzt56

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear the care and treatment you received from our staff was to a high standard and you felt well cared for throughout your stay.

It was very pleasing to hear you were triaged quickly and you didn't have to wait long. This must have been a massive relief.

I have passed on your thanks to the staff who have asked me to thank you for your kind words. It really means a lot.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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