"They went over and above what I expected"

I received a full left knee replacement at Forth Valley hospital and right from the start of my pre-op appointment I was kept informed of exactly what would happen and how it would happen. This was through group discussion, one to one meetings and practical diagrams. I was also given some literature which provided me with additional information.

The team who looked after me prior to and after my operation were very considerate and knowledgeable, explaining everything they were going to do for the procedure and the aftercare. My team in the ward were absolutely brilliant. I couldn’t thank them enough. In fact after receiving a phone call at home to see how I was, I believe they went over and above what I expected. I was given phone numbers, e-mails and a named person to contact if I had any issues after I left the ward, which reassured me. On my 6 week follow up appointment the arthroplasty service were very meticulous ensuring both they and I were happy to be signed off.

I have nothing but praise and respect for the way they conducted themselves and treated me.