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My broken hip

Posted By Satss88

"My broken hip"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I fell off the pavement and broke my hip in Cornwall. The ambulance was diverted to the hospital in Barnstaple as the nearest hospital was backed up. I was in a lot of pain lying on the road in the rain for 2 hours. The ambulance crew from camelford were wonderful. The staff at Glossop ward bay 3 were absolutely wonderful. My op was delayed until the Sunday (fell Thursday evening). After the op I have nothing but praise for everyone on that ward that I came into contact with. From the cleaners right up to consultant. Food was wonderful too. I came home on Thursday afternoon.

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Responses

Response from Teresa Sturm, Matron, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Teresa Sturm
Matron, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

My role as matron in the patient experience team covers both northern and eastern service at Royal Devon.

Submitted on 10/10/2023 at 17:54
Published on Care Opinion at 17:54

picture of Teresa Sturm

Dear Satss88

Thank you for taking the time to share your story on Care Opinion. I am sorry to read you fell and broke your hip in Cornwall and there was delay in your operation once you arrived with us but I am pleased to read that your inpatient stay on Glossop ward was a positive one. I am sure that the staff will be very appreciative of your feedback and this will be shared with them and their seniors that you felt they were absolutely wonderful. Your feedback is very much welcomed and appreciated by all our staff and it is lovely to read that after your operation you had nothing but praise for everyone on that ward that you came into contact with. From the cleaners right up to consultant and you enjoyed the food.

Along with the ward I will also share your feedback with our housekeeping and catering team. I wish you a speedy recovery and it must be lovely to be back at home.

Best wishes

Teresa

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Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 16/10/2023 at 12:58
Published on Care Opinion at 12:58

Good afternoon Satss88

We are sorry to hear of your recent fall whilst you were in Cornwall but would like to thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew, though we are am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well after your fall.

Kindest regards,

Sami
Patient Engagement Team
SWAST

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