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Care Opinion

I was kept informed of what was happening

Posted By Westie11

"I was kept informed of what was happening"

About: Burnley General Hospital / General surgery

(as the patient),

I had to go for a colonoscopy at Burnley General Hospital for the first time and course was feeling apprehensive..

No need to take notice of the comments made about Hospital care as I was treated with kindness, respect and thoughtfulness. 

All through the procedure I was kept informed of what was happening and constantly asked if I was alright...the staff could not have been better.         

Over the last few years my experiences of the NHS have been nothing but positive and not as often portrayed in the press.

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Responses

Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 6 months ago
Melissa Almond
Senior Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 11/10/2023 at 08:21
Published on Care Opinion at 08:21

Many thanks for your positive feedback regarding your visit to Burnley General Hospital for a colonoscopy. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback.

If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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