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The service and care were world class

Posted By Garryxc23

"The service and care were world class"

About: NHS 24 / NHS 24 (111 service) Perth and Kinross Health & Social Care Partnership / Public Dental Service (Tayside)

(as the patient),

I called 111 because of severe dental pain on Saturday night, all 3 calls were completed within 40 mins. Appointment booked for 10:45am Kings Cross Dundee. I arrived early on Sunday due to very poor weather and was taken early. The reception was very efficient and patient centric. The dentist and dental nurse were outstanding and I had my tooth extracted and was back in car and on the way by 10:30am. I can’t thank you enough. The service and care were world class.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 10/10/2023 at 15:41
Published on Care Opinion at 15:41

picture of Shona Lawrence

Dear Garryxc23

Thank you very much for sharing your experience on Care Opinion. I'm sorry to learn of your toothache which I appreciate can be very debilitating. What a fantastic title you have used to describe your experience - 'world class'! This is great to see.

I'm pleased our Dental Team here at NHS 24 were able to make a swift referral for you to receive face to face assessment and treatment. I hope you are doing much better. I'm sure the team at Kings Cross in Dundee will be equally delighted to see your positive feedback.

Should you wish to share any further detail about your contact with NHS 24, then it would be great to hear from you. We always like to share such feedback with the staff involved. I can be contacted on 07814 299944 or email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes.

Shona

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 10/10/2023 at 20:15
Published on Care Opinion at 20:15

picture of Shona Lawrence

Hi Garryxc23

Thank you so much for getting in touch with me directly. It was a pleasure to speak with you. Thank you also for sharing some background information on your professional career which was extremely interesting to hear. This certainly added weight to the compliment for NHS 24.

With the additional information you provided, I will absolutely ensure your complimentary feedback is shared with our staff here at NHS 24. We feel it is hugely important for our staff to see how the care they provide to patients and callers is hugely valued and welcomed by people who use our services.

I'm sorry to learn of your mishap on the way home from your dental appointment. Sounds quite a frightening experience. As you say, not your best Sunday, however glad all was well in the end.

Thanks again and best wishes.

Shona

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Response from Heather Ballantyne, Perth and Kinross Health & Social Care Partnership 6 months ago
Heather Ballantyne
Perth and Kinross Health & Social Care Partnership

Submitted on 11/10/2023 at 10:03
Published on Care Opinion at 10:03

Many thanks for taking the time to send us your feedback. We are delighted to know that you had a positive experience with the out of hours dental services and I will pass your kind comments on to the team.

I am very pleased your toothache was dealt with promptly and you were able to get relief from your discomfort. Thanks again. We very much appreciate your comments.

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