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"Cancelled Appointment "

About: Royal Preston Hospital

My 5 year old child has been waiting for 4+ months to be seen, now the appointment got cancelled over the phone.

I was told they would get in touch to rearrange as soon as possible, but they couldn’t even tell me to expect days or weeks or months or a year.

I was wondering if our referral could be forward to another NHS provider, again no advice or information was given.

I’ve grown to accept that even a young child has to wait ages for a specialist review in the NHS. However, I thought I still could expect to be at least informed about my options - I might have been wrong

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 6 months ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 12/10/2023 at 10:08
Published on Care Opinion at 10:08


Good morning and thank you for taking the time to provide your feedback. Please contact the Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 to provide some more details so that the team can then look into your concern for you.

Take care

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