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"Has made an incredible improvement to my quality of life"

About: The Ulster Hospital / Respiratory Hub

(as a service user),

After I was checked in at the Hub, I was greeted by one of the nurses and made very welcome. After a few minutes I was taken through for some checks like BP and weight. No-one rushed me and I knew I was in good hands.

After a short wait, I was taken in to meet Dr Elder and Kevin, my respiratory nurse. They explained everything to me and Dr Elder arranged for me to have a chest x-ray so she could compare. Again, that was done very quickly and I was soon back with them to discuss my needs. I was then taken for oxygen therapy, still in the Hub. 

After a short time I was assessed again and the decision was made that I required home oxygen as a priority. After discharge from the Hub I received a phone call about 15 minutes later from B.O.C. and the oxygen was installed in my home within 2 hours. I was rung again by Kevin who informed me that my local respiratory team would be paying me a home visit to explain everything.

All in all, the Respiratory Hub Ward 22 at the Ulster Hospital has made an incredible improvement to my quality of life within just a few days. I can't praise them enough, they are true professionals with hearts of gold.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 7 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 06/10/2023 at 15:50
Published on Care Opinion at 15:50


picture of Conor Campbell

Dear mjc551

Thank you for sharing your story.

It is great to hear how well you have been looked after in the care of the team at Respiratory Hub.

I have shared your positive feedback to Dr. Elder, Kevin and the team who greatly appreciate your kind words and to know that their contribution is beneficial to you.

Best wishes

Conor

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